Elaine Squittieri-Black is a successful practitioner of applied business research with over 20 years combined corporate, consulting and academic experience. She has held senior level management positions in Fortune 100 telecommunications and professional services. Elaine's focus on bottomline results has enabled top executives and their teams to "speak with data" in achieving more effective strategy and efficient implementation. She has successfully applied practical analytics in venues ranging from flagship product deployment (DSL) to large-scale contact center performance (7,000 service representatives). She has also helped improve areas of high customer-response sensitivity including 911, deaf/disabled services, past-due collections and annoyance calls. Elaine holds an MS in Operations Research from the Stanford University School of Engineering, a BBA in Statistics from the City University of New York and instructs applied business research at the university level.